- Return Policy
TimberGirl Return Policy
- You may return any eligible product you have ordered from TimberGirl within 30 days from receipt of delivery of merchandise.
- Items that are not eligible for returns are clearly marked as “Final Sale” on the Product page for that Product, when you place it in your Shopping Cart, and when you are asked to Confirm Your Order.
Products Returned After 30 daysBecause products devalue over time, we offer partial refunds for items returned over 30 days after delivery
- Because products devalue over time, we offer partial refunds for items returned over 30 days after delivery
- We may reduce the refund based on the condition of the merchandise
- We may also deduct the original and return shipping charges from your refund
- If we send you a replacement item, we must return the original item at our warehouse within 30 days your return initiation. Otherwise, we will charge you full price for the replacement item.
- The TimberGirl Customer Care team must receive and approve your return request. Once your request is received and approved, we will issue a return authorization number and a UPS packing label for you to use.
- IMPORTANT: Please note that any items returned without an authorization number will not be processed.
Note: We will provide special return instructions for furniture and other items shipped via a delivery service.
- We are unable to accept returns of goods that are not in their original packaging.
- Refunds will be processed after the goods have been received.
- We aim to process all returns within one (1) week. Should you have any questions about the status of your return or how to return an item, please contact our Customer Service team to Email Us.
- In the unlikely event that your order arrives damaged, you need to Email Us with a photo image of the damage, if possible. You must Email Us if any damaged items in your shipment within 48 hours of receiving your order.
You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty. Your return shipping charges will be waived.
When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.
- If you believe you received an item in error or a defective item, please Email Us so that we can assist you.
- Items marked Final Sale cannot be returned.
- All CLEARANCE items are sold as is. No returns, refunds or exchanges will be issued.
- All returns are subject to the discretion of TimberGirl.